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Shep Hyken

Chief Amazement Officer at Shepard Presentations

United States


    About

    I am the Chief Amazement Officer at Shepard Presentations. As a customer service and experience expert, I help organizations create amazing customer and employee experiences. My books have appeared on bestseller lists including the New York Times, Wall Street Journal, USA Today and others. In 2008 the National Speakers Association inducted me into their Hall-of-Fame for lifetime achievement in the professional speaking industry.

    Interests

    accounting | administration | advertising | banking | business development | business planning | business-to-business (b2b) | communication | customer relationship management (crm) | customer service | data analysis | digital marketing | direct marketing | direct sales | employee relations | engineering | entrepreneurship | event planning & management | fashion | finance | financial planning | fundraising | graphic design | healthcare | hospitality management | human resources | insurance | journalism | lead generation | leadership development | management | management consulting | manufacturing | marketing | network administration | nonprofits | office administration | online marketing & advertising | organizational development | product development | project management | public relations | real estate | research and development (r&d) | retail | risk assessment | sales | sales management | social media marketing | strategic planning | teaching | team building | team leadership | telecommunications | time management | training | video production | volunteer management | web design & development | wellness | writing

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